1.All sales are final:
Returns of product, other than with defect, is not
permitted. In some cases at our discretion, non defective can be
returned but subject to a 20% restocking fee or prevailing market
rate as determined by djscomp.com.
2.$50.00/Hour
Service Fee on working parts.
Any items sent back for
warranty repair must have been tested bad - BY A QUALIFIED
TECHNICIAN - prior to returning the part. We will charge a service
fee of $50.00 per hour should we find a returned items to be in
working condition.
3.Please Give
Details:
Please be as specific as possible when
listing the reason for return. This will assist us in making a
correct determination of whether the product is truly defective.
(Examples: “CD Rom Drive rattles and makes noises, but only after
spinning for 5 minutes or more.”)
4.RMA Number
Must be Marked on the Outside of Box:
RMA number must
be clearly marked on the outside of the shipping box. Please include
a printed copy of the RMA paperwork on the inside of the box.
Customer is responsible for all shipping costs to
djscomp.com.
5.Pack Returns
Carefully:
Customer must pack defective items being
returned as if they were new and working. Failure to do so may
invalidate both the RMA and the warranty. djscomp.com is not
responsible for goods that are damaged during shipment or
misused/abused by the customer/carrier.
6.Send RMAs
to the Address specified when the RMA is Issued!!
7.Expiration of
RMA numbers:
RMA numbers are valid for 14 days after
being issued. djscomp.com must receive product within this time
period (other than international returns).
8.Out of
Warranty Items:
Items sent to djscomp.com that are
OUT OF WARRANTY will be returned to customer at customer’s
expense.
9.Credit Issued
on Defective Products:
Should a replacement for a
defective item not be available, at djscomp.com discretion a
suitable replacement shall be issued. If a suitable replacement is
not available within 30 days from the receipt of your RMA,
djscomp.com will issue a credit, which can be applied toward a
future order. Customers may also request a refund check once a
credit memo number has been issued.
RMA credits are for product
only and do NOT include any reimbursement for shipping
charges.
10.Limited
Warranty
Warranties may be limited on some items.
Please check your invoice to verify the warranty is as
expected.
11.Replacement
Shipment
Replacement RMA items will be shipped back to
Customers via UPS Ground only. Express and overseas shipping is
subject to an additional cost to the customer.
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